TERMS AND CONDITIONS
If you access the website and/or place an order for goods, you agree to be bound by these terms and conditions.
WELCOME TO DERBYHOUSE.CO.UK
DerbyHouse.co.uk and our affiliates provide access to the Derby House website. Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the DerbyHouse.co.uk website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible and disruption to use is minimal.
OUR CONTRACT (ORDER)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. After placing an order to purchase goods from Derby House, you will be sent an email confirming receipt of the order and the order details. A contract between you and Derby House will only take place once the order has been accepted, processed and items despatched.
DERBY HOUSE PRICE GUARANTEE
From today feel confident that you are paying the best price.
We invest considerable time making sure our own brand Derby House products are the best they can be. If after purchasing a Derby House own brand product, you find it cheaper on our website at a later date (within 60 days of date of purchase) we will refund the difference. The difference will be refunded as a voucher redeemable against a selected range of products. The voucher will be valid for 30 days from your claim date.
To make your claim simply call customer services free on 0800 130 3535. They will ask you for your order number and will verify if there is a price discrepancy in your favour. A voucher will be issued equivalent to the price difference for you to use on selected items. The voucher will expire within 30 days of the date of issue.
We reserve the right to withdraw this offer at any time.
All products offered for sale by Derby House are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. The price we charge is that displayed on our website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct a price if an error has been made. You will be entitled to either accept the new price or cancel and accept a refund. If the correct price is higher, we will either contact you to advise you and request instructions before despatch, or cancel the order and notify you accordingly. Payment is taken at the time of ordering and is processed by a secure Payment Provider. The registered address of the card holder is required in order to validate the transaction.
These terms and conditions are governed in accordance with the laws of England and Wales . You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
SPECIAL ORDER ITEMS
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 0800 130 3535.
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding AMEX American Express & Diners Club Cards). Cards are debited at the point of order and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be take for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
CHEQUE - Please allow 10 working days for your payment to clear. Cheques should be made payable to Newtyle Trading Company trading as Derby House.
PAPER GIFT VOUCHER - only accepted for post orders, we will require the unique voucher number and any additional payment if applicable. Paper vouchers can only be redeemed via post. It is the customer’s responsibility to return the vouchers to us and Derby House cannot be held responsible if any vouchers do not reach the registered address, therefore we advise that you return your vouchers via recorded delivery and your tracking information is provided.
ONLINE GIFT VOUCHER - Online gift vouchers are now available to purchase from Derby House, these vouchers may be redeemed online by entering the 16 digit redeem code into the "Voucher Code" box during the checkout process, or can be redeemed over the telephone, although our sales team would require a copy of your online gift voucher.
PAY WITH AMAZON
We are pleased to be working in partnership with Amazon Pay, a quick and hassle free way to 'checkout', without having your credit or debit card details to hand. When opting to use Amazon Pay, you will be redirected to your Amazon Account. Please login using your Amazon username and password, after which you will be redirected to our page to review and confirm your order.
PAY WITH PAYPAL
We accept PayPal payments, please select to pay via PayPal at the checkout. PayPal payments are a secure way to pay for your purchases. Value to be paid will be shown in Pound Sterling.
OFFERS & PROMOTIONS
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer or voucher.
Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.
If free postage is offered, it applies to UK Mainland, Standard Delivery only (normally £4.95), additionally the offer would exclude quoted and overseas deliveries. Minimum order value of over £75 will be required to qualify for this postage offer.
All Derby House promotions exclude Ariat Footwear, Musto, certain Stabling products and other lines may not be included at time of promotion. This will be stated in the Terms and Conditions of the specific promotion. Derby House reserves the right to amend or withdraw promotions at any time, should circumstances change.
If you return a promotional item, Derby House reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current Derby House price.
BUY ONE GET ONE FREE, 2 FOR THE PRICE OF 1 & FREE GIFT OFFERS
These relate to featured products only. They cannot be exchanged for any other product. If any products in these offers are returned then all items (including free gift) must be returned together and in a good condition before the return can be processed. Or if you return the rug or the promotional item, Derby House reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current Derby House price.
DERBY HOUSE RUG £20 VOUCHER PROMOTION
All free £20 vouchers issued must be redeemed online between the day of receipt and 12th July 2016. Only one voucher can be redeemed per transaction regardless of number of vouchers received. All vouchers consist of a one-use, unique code, which cannot be used in conjunction with any other discount code, including offers throughout this period. You may also not purchase gift vouchers or to remove delivery costs. To use your code please copy the letters and/or numbers into the promo code box at checkout.
Derby House reserve the right to amend or withdraw promotions at any time, should circumstances change. If any products in this offer are returned, then the free voucher/s must also be returned.
If a sale item is returned in exchange for an alternative size or colour, please note that the sale price may not be honoured if the replacement is not included in the sale, additional payment will need to be taken. If the exchange item is a lower value we will refund the difference.
Sale items may include one specific size or colour, please note that this may not reflect on the entire range of this product.
Sale prices are subject to change on a regular basis. If an item you have received later goes into a sale or promotion, we are not able to amend nor refund any price differences.
If a discount code has been used on an order, please be aware that if the item is returned this percentage will also be taken off the refund amount owed.
All sales and promotions have a clear expiry date specified and cannot be applied to orders after this set date.
Due to the success of our sales we experience a high level of orders, which could occasionally lead to a slight delay; in these circumstances a member of the customer service team will try to contact you via email or telephone.
All sales items are subject to availability. Due to high level of demand during sale time please allow up to 6 working days for delivery of your order.
For certain sale items we reserve the right to substitute alternative products or services of equal or greater quality and value at no extra cost to you if we experience supply difficulties.
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and despatch email.
ONLINE GIFT VOUCHERS
These conditions apply to online gift vouchers which have a 16 digit claim code containing letters and numbers. Existing paper vouchers are bound by the existing Terms and Conditions shown above here
derbyhouse.co.uk online gift vouchers must be redeemed on the derbyhouse.co.uk website or via our mail order sales department on 0800 130 3535, towards the purchase of eligible products listed in our online catalogue and sold by derbyhouse.co.uk.
- Online Gift Vouchers cannot be used to pay for Online Gift Vouchers or the paper alternative.
- All Online Gift Vouchers must be purchased separately as each voucher is issued with it's own unique code.
- Only one voucher may be used against a single order.
- Online Gift Vouchers are sent by e-mail to the account holder who purchased the voucher.
- Online Gift Vouchers have no cash redemption value and are not transferable, assignable and cannot be exchanged.
- Any unused balance will be recorded in the recipient's 'Your Account' on derbyhouse.co.uk.
- If the order exceeds the amount of the Online Gift Voucher, the balance must be paid by credit or debit card.
- Please use our Shopping Basket when paying for an order with an Online Gift Voucher or call our Sales Team on 0800 130 3535.
- Online Gift Vouchers and unused portions of Online Gift Vouchers expire one year from the date of issue, where permissible under applicable law.
- Normal derbyhouse.co.uk Terms and Conditions of purchase and use of the derbyhouse.co.uk website apply.
- derbyhouse.co.uk is not responsible for any Online Gift Voucher that is lost, stolen, destroyed or used without permission.
- Derby House is unable to re-issue such vouchers.
- Online Gift Vouchers are non refundable purchases.
- If an item purchased with an online voucher is returned, this amount will be credited to your Derby House account.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Derby House offers a free DPD drop off service which is easy and can be done at your own convenience. You will receive a Free Returns label within your parcel, please follow the instructions and rest assured that your return will be taken care of swiftly and securely.
If you make your own arrangements to return good to us, you will be responsible for the cost of return unless goods are faulty. Derby House will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged.
If you wish to return an item please complete the returns note on your despatch note stating clearly if you would prefer a refund or exchange and include it in your parcel. Please note that if a return is received without instructions, it will automatically be processed as a refund.
PLEASE NOTE: Sale items are non-refundable, we will exchange or send vouchers to the value.
Derby House Returns Department
Sutton On Forest
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendation. Fair wear and tear, if we feel it is necessary, goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances. This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974). Please ensure that items returned are clean and dry.
Please note: For Hygiene reasons, Underwear is non-returnable.
Goods ordered from Derby House for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
The Waste Electrical and Electronic Equipment (WEEE) Directive is UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Derby House Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown above.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
YOUR SHOPPING ACCOUNT
Each product purchased is sold subject to it's Product Description which sets out additional Specific Conditions relating to that product including, without limitation, Terms and Conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take reasonable care to ensure that all details, descriptions and prices of products appearing on the website are accurate at the time when the appropriate information was entered onto the system. Although we aim to keep the website as up to date as possible, the information containing product descriptions appearing on this website at a specific time may not always reflect the position exactly at the moment you place an order. We cannot confirm the value of a product until your order is accepted in accordance with our Order Acceptance Policy.
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occuring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately on 0800 130 3535.
When registering your details, please ensure that the information you provide us with is complete and accurate and that you advise us as soon as possible should this change or you wish your details removed.
Derby House reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified. Derby House charge for items at the point of order therefore any payment made for a cancelled order will be refunded immediately.
Please note: we are only given a 10 minute time frame in which we can add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Derby House is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
All content on the website is the property of Derby House, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The website may contain links to other websites. Derby House is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Company Registration No. 07834335
VAT Registration Number: 123 5884 10