Delivery

FREE RETURNS WITH HERMES PICKUP MAINLAND UK ONLY

UK Delivery:

a) UK Mainland Standard – Sent via Royal Mail or Hermes and takes 3-5 working days from despatch. Cost £4.95. (FREE if order is over £75)

b) UK Offshore Standard – Sent via Royal Mail or Hermes and takes up to 8 working days from despatch. Cost is £8.95 or free if you spend over £75.

c) UK Mainland Express – Royal Mail Special Delivery or Hermes. Mainland UK cost is £8.95. Please order before 6pm on a working day for delivery between 8am and 8pm the next day (Monday to Friday. Some post codes may take 2 days, in which event we will advise you). Orders placed Saturday and Sundays are collected by Hermes on Monday for delivery Tuesday. A signature is required for this service, if you request the parcel is left somewhere this is at your own risk and claims can't be made for lost deliveries. 

Overseas orders:

Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.

Royal Mail and Hermes deliveries normally require a signature. If you wish your parcel to be left without a signature, you may authorise us to do so by informing us or by entering this request in the Delivery Notes box at the checkout. We do not accept any responsibility for lost or missing parcels, so please ensure you ask for the parcel to be left in a secure place or state an alternative delivery address such as your work address, or request we leave it with a neighbour if you are not in.   

NO RETURNS LABEL

That is not a problem, please call or email our helpful Customer Services team who will complete your request online for you. You will receive an email from us with your unique parcel label and tracking number; simply print and attach to the parcel, then drop it off at a collection point of your choice at your convenience.

For more details or to book your return package please call our Customer Services team on 0800 130 3535 or email us at customerservices@derbyhouse.co.uk

DELIVERY OPTIONS AND CHARGES

  • The despatch time for each item may differ due to stock levels and third party products. Should there be a slight delay with your order, our Customer Services team will ensure that you are kept up to date with the progress of your order.
  • When your parcel arrives at your delivery address, a signature will be required to acknowledge receipt.
  • Gift Vouchers may be despatched by Royal Mail.
  • If authorisation has been given by the customer for their parcel to be left in a safe place or with a neighbour, they do so at their own risk and we would be unable to accept responsibility should that parcel become lost or damaged after delivery.
  • Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (and not Outer UK Mainland ie: - excludes the Scottish Highlands). Free delivery offers are sent using Standard Delivery Service.
ServiceWeight LimitDeliveryPriceNotes
Standard Delivery Up to 30kg 2-6 working days £4.95 Delivery is to UK mainland addresses only. Your items will be sent by Interlink and usually takes 2-6 working days from despatch date. Please note that some small items may be sent by Royal Mail and usually takes 2-7 working days.

 

DESTINATION

WEIGHT

DELIVERY

PRICE

Zone 1 - Isle of Wight

Up to 20Kg

Delivery in approx 2-6 working days.

£4.95

Zone 2 - Scottish Highlands (Exempt from Next Day Service)

Up to 20Kg

Delivery in approx 2-6 working days.

£6.50

Zone 3 - Orkney, Shetland, Scilly Isles and Hebrides

Up to 20Kg

Delivery in approx 2-6 working days.

£10.00

Zone 4 - Northern Ireland

Up to 20Kg

Delivery in approx 2-6 working days.

£4.95

Zone 5 - Southern Ireland

Up to 20Kg

Delivery in approx 2-6 working days.

£4.95

Zone 6 - Isle of Man, Jersey and Guernsey

Up to 20Kg

Delivery in approx 6 working days.

£10.00

International Zone 1 - Belgium, Luxembourg & Netherlands

Up to 30Kg

Delivery in approx 6 working days.

£26.00

International Zone 2 - France & Germany

Up to 30Kg

Delivery in approx 6 working days.

£26.00

International Zone 3 - Andorra, Austria, Gibralter, Italy, Latvia, Liechtenstein, Portugal, San Marino, Spain & Switzerland

Up to 30Kg

Delivery in approx 6 working days.

£27.00

International Zone 4 - Denmark, Finland, Norway & Sweden

Up to 30Kg

Delivery in approx 6 working days.

£28.00

International Zone 5 - Czech Rep., Estonia, Hungary, Lithuania, Poland, Slovakia & Slovenia

Up to 30Kg

Delivery in approx 6 working days.

£30.00

International Zone 6 - Bulgaria, Greece & Romania

Up to 30Kg

Delivery in approx 6 working days.

£33.00

Rest of the World

Quoted

Delivery times vary dependent upon location, but please allow up to 28 working days.

On Request

DELIVERY ZONES

*Please note Non EU Countries/International Quoted Deliveries are currently not available for despatch, if you need any assistance regarding an International Quoted Delivery Order please call 0800 130 3535. Oversized items may be excluded from Overseas despatch.  Please call for further information.

 

BFPO ADDRESSES

Prices as mainland UK delivery. Please select United Kingdom as the delivery destination and enter your BFPO number in the Post/Zip code section.

FREE STANDARD DELIVERY ON ONLINE ORDERS OVER £75 - UK MAINLAND ONLY

All online orders over £75 will receive free standard delivery worth £4.95 This offer applies to mainland UK deliveries only, excludes the Scottish Highlands.

Please note Gift Vouchers cannot be redeemed to remove or subsidise delivery costs. 

USEFUL INFORMATION

OVERSIZED AND UNUSUAL SIZED ITEMS

Items shown to include a ‘quoted delivery’ logo are either heavy, oversized or of an irregular shape. These items may have an additional delivery charge associated with them, or restrictions to delivery locations. To confirm delivery charges for these items, please contact Customer Services on 0800 130 3535. Lighter items can also be quoted for if required.

LIQUIDS, AEROSOLS AND GELS

For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.

DELIVERY ADDRESS OPTIONS

When you place an order you can choose to either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address listed on your account you can enter this at the time of placing a new order in the appropriate section, or can be requested through our Customer Services team prior to despatch of the order. Please note that Derby House cannot be held responsible where a confirmed order has incorrect delivery information.  If the address on the confirmation email for the order is incorrect, please call us immediately on 0800 130 3535. All delivery addresses which are different to the billing address must have a landline number applied to the account.

DESPATCH TIMES

Unless you have requested a next day delivery, we aim to despatch all goods from our warehouse within 48 hours on Derby House Own Brand products and 2-6 working days with our third party products from the receipt of the order. Occasionally at exceptionally busy times this may take a little longer, if it is anticipated that delivery may be delayed you will be notified by either email or telephone (if applicable) by our Customer Services team. If you have any questions about the delivery of your order, please telephone 0800 130 3535.

Derby House may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.

OUR DELIVERY METHOD

Derby House is pleased to work in partnership with Hermes and Royal Mail.

Couriers will require a signature to ensure safe receipt of your good. If you are not available to collect and sign on the couriers intial visit they may leave it at a neighbouring address, or in a safe place (this is upon the drivers discretion). A calling card will be posted through your door to inform you this has been done. If there is no safe place a calling card will be left with the couriers contact number to arrange re-delivery.

The couriers will attempt re-delivery up to a maximum of three times and if delivery is unsuccessful after the third effort they will return the goods to Derby House. Derby House reserves the right to re-charge the delivery cost for re-delivery of a parcel if it is returned to us after failed deliveries.

*NB If you are not entirely satisfied with the delivery received and/or the items received do not correspond with the items listed on your delivery invoice or despatch email, you MUST contact Derby House immediately.

IMPORTANT ADDITIONAL DELIVERY INFORMATION

If you have provided an email address on your account information online, once your item/s are despatched you will receive a despatch email containing your tracking information.  Please allow 6 working days for the items despatched on this email to be delivered.  If you have not received your delivery within this timescale then you may wish to follow the tracking information that is provided on the despatch email or alternatively, please contact us immediately on 0800 130 3535 so we can investigate this further.

If orders are not received within the approximate delivery times from the point of despatch, customers should once again contact us immediately by email at customerservices@derbyhouse.co.uk or telephone  on 0800 130 3535.  Every effort will be made to track shipments and replacements/reimbursements will be issued were necessary within a two week period from the despatched date. However, it is the customers' responsibility to keep track of their orders and once this time frame has been exceeded we are unable to replace or refund any missing or un-received orders.

If you are unable to provide us with and email address please check your online account to view the status of your order, despatch date and tracking information, or alternatively please contact our Customer Services team.