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DerbyHouse.co.uk and our affiliates provide access to the Derby House Ltd (Derby House) website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the DerbyHouse.co.uk website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Derby House, you will be sent an email confirming receipt of the order and the order details. A contract between you and Derby House will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
These terms and conditions are governed in accordance with the laws of
All products offered for sale by Derby House are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made body protectors (538-0028) are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 0870 111 8904.
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched.
CHEQUE - Please allow 10 working days for you payment to clear. Cheques should be made payable to Derby House.
GIFT VOUCHER - only accepted for post orders, we will require the unique voucher number and any additional payment if applicable. Vouchers can only be redeemed via post or in store.
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return an item please complete the returns note on your despatch note, include it in your parcel and post it to:
Returns Dept
Derby House
Units
Spa Lane
Lathom
Ormskirk
Lancashire
L40 6LN.
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Please note: For Hygiene reasons, Underwear is non-returnable.
Goods ordered from Derby House for delivery outside the
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Derby House reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. Derby House does not charge for items until they are ready to despatch.
Please Note: We are unable to add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Derby House is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
All content on the website is the property of Derby House, it's affiliates or suppliers and is protected by
The website may contain links to other websites. Derby House is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Company Registration No. 4330122
VAT Registration Number: 808 7244 19
This May, we're offering customers up to £10 back on their orders In Store, Online, By Phone and at our Trade Stand at the 2008 Badminton Horse Trials*. Until the 31st May 2008 if you spend over £50 we'll give you £5 back but if you spend over £100 we'll give you £10 back (Terms and conditions apply see below).
Terms and Conditions:
Trade Stands: Receive a £5 Derby House voucher when you spend at least £50 in one transaction or £10 Derby House Voucher when you spend at least £100 in one transaction at our Retail Stand at the Badminton Horse Trials 1st – 4th May 2008. Customers must present a completed coupon at the till to receive the relevant voucher. Coupons available in the 24th April Edition of Horse and Hound. Strictly Limited to 1 voucher per customer per transaction. Cannot be used in conjunction with any other offer.
Retail Stores : Receive a £5 Derby House voucher when you spend at least £50 in one transaction or £10 Derby House Voucher when you spend at least £100 in one transaction at any of our seven Retail Stores from the 24th April – 31st May 2008. Customers must present a completed coupon at the till to receive the relevant voucher. Coupons available in the 24th April Edition of Horse and Hound. Strictly Limited to 1 voucher per customer per transaction. Cannot be used in conjunction with any other offer.
By Mail Order: When placing your order quote promotional code HHVOU1 and Derby House will give you £5 off any order worth over £50**, or £10 off any order worth over £100**. Offer Strictly limited to one discount per transaction. Offer available 24th April – 31st May 2008. Cannot be used in conjunction with any other offer.
Online: Visit www.derbyhouse.co.uk and type voucher code HHVOU1 into the box at the basket stage to receive £5 off any order over £50** and £10 off any order over £100**. Offer Strictly limited to one discount per transaction. Offer available 24th April – 31st May 2008. Cannot be used in conjunction with any other offer.
**Minimum goods value before carriage.
10% off
Derby House Limited: Units 1-2 Holland Business Park, Spa Lane, Lathom, Ormskirk, Lancashire, L40 6LN
Company Registration No. 4330122
tel: 0870 111 8908 7.30am - 7.30pm Mon to Fri, 9am - 5pm Saturday (UK) email: sales@derbyhouse.co.uk
We accept:
