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DerbyHouse.co.uk and our affiliates provide access to the Derby House Ltd (Derby House) website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the DerbyHouse.co.uk website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Derby House, you will be sent an email confirming receipt of the order and the order details. A contract between you and Derby House will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
These terms and conditions are governed in accordance with the laws of
All products offered for sale by Derby House are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly. Derby House reserves the right to affect changes and these will be notified to you at the time of ordering.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made body protectors (538-0028) are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 0800 048 0114.
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched.
CHEQUE - Please allow 10 working days for you payment to clear. Cheques should be made payable to Derby House.
GIFT VOUCHER - only accepted for post orders, we will require the unique voucher number and any additional payment if applicable. Vouchers can only be redeemed via post or in store.
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
OFFERS & PROMOTIONS - Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £100 will be required to qualify for postage offers. All Derby House promotions exclude Dubarry Footwear, Ariat Footwear, certain Stabling & Ascot products, Equi-Trek and other lines may not be included at time of promotion. Derby House reserve the right to amend or withdraw promotions at any time, should circumstances change.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return an item please complete the returns note on your despatch note, include it in your parcel and post it to:
Returns Department
Derby House
Units
Spa Lane
Lathom
Ormskirk
Lancashire
L40 6LN.
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Please note: For Hygiene reasons, Underwear is non-returnable.
Goods ordered from Derby House for delivery outside the
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Derby House Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Derby House reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. Derby House does not charge for items until they are ready to despatch.
Please Note: We are unable to add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Derby House is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
All content on the website is the property of Derby House, it's affiliates or suppliers and is protected by
The website may contain links to other websites. Derby House is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
Company Registration No. 4330122
VAT Registration Number: 808 7244 19
The Product review functionality on the derby house website is provided for customers to exchange views that will assist other customers when choosing products to purchase through Derby House. All comments are reviewed by Derby House staff before they are posted onto the Derby House website.
Derby House reserves the right to reject any comment/review without explanation.
By placing a review on the Derby House website, you agree that Derby House may publish your comments on the Derby House website and in any Derby House publications we choose.
Adverts placed are for general information only; Derby House does not endorse any adverts placed on this site. We regularly update the horses for sale section of our site, however advertisers are responsible for the accuracy of adverts they place. Derby House will not be held responsible for any damages for any consequential loss of business opportunities or loss of profits, however arising from the use or inability to use the Horses for Sale section of the Derby House Website, or any of its contents, or from any action or omission taken as a result of using the Site or any of its contents.
This section of our web site contains information in the form of adverts submitted by third party advertisers. Derby House accepts no responsibility for the content or accuracy of these adverts. Derby House does not make any guarantee of the contents of these adverts in respect of the existence or availability of anything advertised therein.
Derby House does not make any warranty that the contents of the site are free from infection or viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof.
All liability is excluded to the extent permitted by law including any implied terms.
Advertisers MUST receive prior consent from the photographer for all photographs used within adverts on this site. It is the advertisers responsibility for gaining such approval prior to forwarding photographs onto Derby House for use on the web site. Derby House cannot be held responsible for any issues arising due to copyright protection on photographs.
Derby House accepts adverts for display on the Derby House website at its own discretion. Derby House has a right to reject any advert if it feels the advert does not comply with the terms and conditions of advertisings detailed herein. Derby House doe not have to justify its reasoning for the rejection of any adverts. Any advert submitted to Derby House that contains or references the following in any part of the advert will have such information removed without notification before the advert s processed. This will be at Derby House’ Discretion.
* References to website
* Links to web sites
* Details of companies in competition with Derby House.
All adverts submitted to Derby House, or existing adverts that are altered in any way by the advertiser will be checked and authorised by Derby House before the advert/changes are displayed on the site. Derby House reserves the right to reject adverts/changes at its Discretion.
Advertisements placed will be valid for 30 days from the date that the advertisement is first Authorised and therefore appears on the Derby House website. The advertiser may remove their advert from view at any time, however no refund will be given for any advertisements that have been authorised for display.
Advertiser may alter their advert in any way other than a fundamental change that in effect creates an advert for a new horse. Such changes will be rejected.
Advertisers may extend an existing advert by a further 30 days no more than 7 days before the advert is due to expire.
Derby House Limited: Units 1-2 Holland Business Park, Spa Lane, Lathom, Ormskirk, Lancashire, L40 6LN
Company Registration No. 4330122
tel: 0800 048 0114 7.30am - 7.30pm Mon to Fri, 9am - 5pm Saturday (UK) email: sales@derbyhouse.co.uk
We accept:
