TERMS AND CONDITIONS

If you access the website and/or place an order for goods, you agree to be bound by these terms and conditions.

WELCOME TO DERBYHOUSE.CO.UK

DerbyHouse.co.uk and our affiliates provide access to the Derby House website. Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the DerbyHouse.co.uk website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible and disruption to use is minimal.

OUR CONTRACT (ORDER)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. After placing an order to purchase goods from Derby House, you will be sent an email confirming receipt of the order and the order details. A contract between you and Derby House will only take place once the order has been accepted, processed and items despatched.

PRICING

All products offered for sale by Derby House are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. The price we charge is that displayed on our website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct a price if an error has been made. You will be entitled to either accept the new price or cancel and accept a refund. If the correct price is higher, we will either contact you to advise you and request instructions before despatch, or cancel the order and notify you accordingly. Payment is taken at the time of ordering and is processed by a secure Payment Provider. The registered address of the card holder is required in order to validate the transaction.

DERBY HOUSE PRICE GUARANTEE

From today feel confident that you are paying the best price.

We invest considerable time making sure our own brand Derby House products are the best they can be. If after purchasing a Derby House own brand product, you find it cheaper on our website at a later date (within 60 days of date of purchase) we will refund the difference. The difference will be refunded as a voucher redeemable against a selected range of products. The voucher will be valid for 30 days from your claim date.

To make your claim simply call customer services free on 0800 130 3535. They will ask you for your order number and will verify if there is a price discrepancy in your favour. A voucher will be issued equivalent to the price difference for you to use on selected items. The voucher will expire within 30 days of the date of issue.

We reserve the right to withdraw this offer at any time. This offer does not apply to orders placed on or before the 23 September 2016.

JURISDICTION

These terms and conditions are governed in accordance with the laws of England and Wales . You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

AVAILABILITY

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

SPECIAL ORDER ITEMS

All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 0800 130 3535.

PAYMENT

CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding AMEX American Express & Diners Club Cards). Cards are debited at the point of order and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be take for security if you provide your details in this way. Card fraud is illegal and will always lead to prosceution.

CHEQUE - Please allow 10 working days for your payment to clear. Cheques should be made payable to Newtyle Trading Company trading as Derby House.

PAPER GIFT VOUCHER - only accepted for post orders, we will require the unique voucher number and any additional payment if applicable. Paper vouchers can only be redeemed via post. It is the customer’s responsibility to return the vouchers to us and Derby House cannot be held responsible if any vouchers do not reach the registered address, therefore we advise that you return your vouchers via recorded delivery and your tracking information is provided.

ONLINE GIFT VOUCHER - Online gift vouchers are now available to purchase from Derby House, these vouchers may be redeemed online by entering the 16 digit redeem code into the "Voucher Code" box during the checkout process, or can be redeemed over the telephone, although our sales team would require a copy of your online gift voucher.

PAY WITH AMAZON

We are pleased to be working in partnership with Amazon Pay, a quick and hassle free way to 'checkout', without having your credit or debit card details to hand. When opting to use Amazon Pay, you will be redirected to your Amazon Account. Please login using your Amazon username and password, after which you will be redirected to our page to review and confirm your order.

PAY WITH PAYPAL

We accept PayPal payments, please select to pay via PayPal at the checkout. PayPal payments are a secure way to pay for your purchases. Value to be paid will be shown in Pound Sterling.

Offers & Promotions

Please note that when participating in our offers or promotions, they cannot be used in conjuction with any other offer. 

Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.

If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £75 will be required to qualify for postage offers.

All Derby House promotions exclude Ariat Footwear, Musto, certain Stabling products and other lines may notbe included at time of promotion. Derby House reserve the right to amend or withdraw promotions at any time, should circumstances change.

If you return a promotional item, derbyhouse.co.uk reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current derbyhouse.co.uk price.  

Buy one get one free, 2 for the price of 1 & Free Gift offers

These relate to featured products only. They can not be exchanged for any other product. If any products in these offers are returned then all items (including free gift) must be returned together and in a good condition before the return can be processed. Or if you return the rug or the promotional item, Derby House reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current derbyhouse.co.uk price.

Derby House Rug £20 Voucher Promotion:

All free £20 vouchers issued must be redeemed online between the day of receipt and 12th July 2016. Only one voucher can be redeemed per transaction regardless of number of vouchers received. All vouchers consist of a one-use, unique code, which cannot be used in conjunction with any other discount code, including offers throughout this period. You may also not purchase gift vouchers or to remove delivery costs. To use your code please copy the letters and/or numbers into the promo code box at checkout.

Derby House reserve the right to amend or withdraw promotions at any time, should circumstances change. If any products in this offer are returned, then the free voucher/s must also be returned. 

Online Gift Vouchers

These conditions apply to online gift vouchers which have a 16 digit claim code containing letters and numbers. Existing paper vouchers are bound by the existing terms and conditons shown above. here
Derbyhouse.co.uk online gift vouchers must be redeemed on the Derbyhouse.co.uk website or via our mail order sales department on 0800130 3535, towards the purchase of eligible products listed in our online catalogue and sold by Derbyhouse.co.uk.

  1. Online Gift Vouchers cannot be used to pay for Online Gift Vouchers or the paper alternative.
  2. All Online Gift Vouchers must be purchased seperately as each voucher is issued with it's own unique code.
  3. Online Gift Vouchers are sent by e-mail to the account holder who purchased the voucher.
  4. Online Gift Vouchers have no cash redemption value and are not transferable, assignable and cannot be exchanged.
  5. Any unused balance will be recorded in the recipient's 'Your Account' on Derbyhouse.co.uk.
  6. If the order exceeds the amount of the Online Gift Voucher, the balance must be paid by credit or debit card.
  7. Please use our Shopping Basket when paying for an order with an Online Gift Voucher or call our Sales Team.
  8. Online Gift Vouchers and unused portions of Online Gift Vouchers expire one year from the date of issue, where permissible under applicable law.
  9. Normal Derbyhouse.co.uk terms and conditions of purchase and use of the Derbyhouse.co.uk website apply.
  10. One or more Online Gift Vouchers can be redeemed against an order. Also Online Gift Vouchers can be combined with other payment methods via our Sales Team or online.
  11. Derbyhouse.co.uk is not responsible for any Online Gift Voucher that is lost, stolen, destroyed or used without permission.
  12. Derby House is unable to re-issue such vouchers.
  13. Online Gift Vouchers are non refundable purchases.

Price Match Guarantee

How does Derby House Price-Match Guarantee work?

If you find a lower price from any BETA retail member on a new identical item, simply show us the lower price and we will match it at the time of making your purchase. Derby House does not price match on sale or clearance items where discounts have been applied by other companies, or on delivery charges. Price match purchases must be made by phone or in store.

Which items does Derby House Price Match?

Almost everything we sell/ The item must be identical, including model number. The item must be in stock and available to purchase at that price from a BETA retail member, who we reserve the right to verify.

Returns

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

If you wish to return an item please complete the returns note on your despatch note, include it in your parcel and post it to:

PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,

Derby House Returns Department
Lorne Mill
Lorne Street
Farnworth
Bolton
BL4 7LZ

Fair Wear & Tear Guarantee*

Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.

This is in addition to your statutory rights.

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974).  Please ensure that items returned are clean and dry.

Please note: For Hygiene reasons, Underwear is non-returnable.

Customs

Goods ordered from Derby House for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Derby House Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Website Access

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Derby House reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified. Derby House charge for items at the point of order therefore any payment made for a cancelled order will be refunded immediately.

Please Note: We are only given a 10 minute time frame in which we can add or amend orders after you press the Order Now button.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes. Derby House is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Copyright

All content on the website is the property of Derby House, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Links

The website may contain links to other websites. Derby House is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Company Registration No. 07834335
VAT Registration Number: 123 5884 10