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Online Gift Voucher

Product Code: 199-0002

A perfect gift all year round!

Simply order a Derby House online gift voucher and we will e-mail you with a special 16 digit redeem code that you can give to a friend or relative to spend online or by phone!

Please Note: If you are ordering vouchers as separate gifts, please order each voucher on a neworder.

£1.00

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Redeeming an Online Gift Voucher.

To redeem your derbyhouse.co.uk Online Gift Voucher simply follow the steps below.

  1. Visit our Web site at http://www.Derbyhouse.co.uk/
  2. Select the items you wish to order, using your Shopping Basket.
  3. During the checkout process, enter your 16 Digit claim code into the box “Voucher Code” and click the "Add" button.

You will be able to see that the value of your online gift voucher has been deducted from the total cost in the order summary.

Please note: if there is any credit remaining from the online gift voucher you have used then this will show on the summary of your order review page and be ready for your next order with us.  This will automatically default as your first method of payment on your next order(s) until the balance is used.If your order total exceeds the value of your online gift voucher, you will be asked to provide a credit or debit card number or redeem another online gift voucher to pay the balance.

TERMS AND CONDITIONS OF USE

These conditions apply to online gift vouchers which have a 16 digit claim code containing letters and numbers. Existing paper vouchers are bound by the existing terms and conditons available  here
Derbyhouse.co.uk online gift vouchers must be redeemed on the Derbyhouse.co.uk website or via our mail order sales department on 08455 209 209, towards the purchase of eligible products listed in our online catalogue and sold by Derbyhouse.co.uk.

  1. Online Gift Vouchers cannot be used to pay for Online Gift Vouchers or the paper alternative.
  2. All voucher values on each  order will be merged into one voucher code before being issued.
  3. Online Gift Vouchers are sent by e-mail to the account holder who purchased the voucher.
  4. Online Gift Vouchers have no cash redemption value and are not transferable, assignable and cannot be exchanged.
  5. Any unused balance will be recorded in the recipient's 'Your Account' on Derbyhouse.co.uk.
  6. If the order exceeds the amount of the Online Gift Voucher, the balance must be paid by credit or debit card.
  7. Please use our Shopping Basket when paying for an order with an Online Gift Voucher or call our Sales Team.
  8. Online Gift Vouchers and unused portions of Online Gift Vouchers expire one year from the date of issue, where permissible under applicable law.
  9. Normal Derbyhouse.co.uk terms and conditions of purchase and use of the Derbyhouse.co.uk website apply.
  10. One or more Online Gift Vouchers can be redeemed against an order. Also Online Gift Vouchers can be combined with other payment methods via our Sales Team or online.
  11. Derbyhouse.co.uk is not responsible for any Online Gift Voucher that is lost, stolen, destroyed or used without permission.
  12. Derby House is unable to re-issue such vouchers.
  13. Online Gift Vouchers are non refundable purchases.

Delivery Options and Charges

The estimated despatch time for each item can be found above once you have selected a size and colour. This is an estimate only, for a more accurate despatch timescale, please call our experienced team on 08455 209 209. Most items are delivered Monday to Friday however occasionally the courier may deliver on a weekend if the parcel volumes are exceptionally high.

When your parcel arrives at your delivery address, a signature will be required to acknowledge receipt.

Gift vouchers may be dispatched by Royal Mail.

If a next working day is available for your item, this will be shown during the checkout, based on the item being in stock.

Available Delivery Services to UK Addresses:

Express Delivery - £4.95 - 2-4 Working Days from the point of despatch
Next Day Delivery - £9.25 - Next Working Day from the point of despatch if ordered before 1pm.
Delivery to non UK addresses

We offer a range of delivery services overseas, these are dependant on the items you are ordering and the weight of your parcel

When placing an order to a non UK address we will contact you by telephone/email to confirm final delivery charges before depatch, please allow 14-28 days for overseas delivery.

Important Additional Delivery Information

If you have provided an email address on your account information online, once your item/s are dispatched you will receive a dispatch email.  Please allow 5 working days for the items despatched on this email to be delivered.  If you have not received your delivery within this timescale then you may wish to follow the tracking information that is provided on the despatch email or alternatively, please contact us immediately on 08455 209 209 so we can investigate this further. 
If orders are not received within the approximate delivery times from the point of despatch, customers should once again contact us immediately by email at customerservices@derbyhouse.co.uk or telephone  on 08455 209 209.  Every effort will be made to track shipments and replacements will be issued within two week timeframe from dispatched, as it is the customers responsibility to keep track of their orders. Once this time frame has been exceeded we are unable to replace or refund any missing or un-received orders.

If you are unable to provide us with and email, address please check your online account to view the status of your order and dispatch date.

 

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