Delivery
Delivery options and charges
Useful information
Track an order
Delivery Options and Charges
- The despatch time for each item can be found on the individual product page on this website. Most items are delivered Monday to Friday unless a Saturday delivery has been requested and paid for.
- When your parcel arrives at your delivery address, a signature will be required to acknowledge receipt.
- Gift vouchers may be dispatched by Royal Mail.
- If a next working day or Saturday delivery is available for your item, this will be shown alongside your product, based on the item being in stock.
Mainland UK
| Service | Weight Limit | Delivery | Price | Notes |
| Standard Delivery | Up to 30kg | 2-4 working days | £4 | Delivery is to UK mainland addresses. Your items will be sent by Royal Mail or our Courier and usually takes 2-4 working days. |
| Standard Delivery Only | Up to 30kg | 3-5 working days | £4 | Delivery for these items is available to UK mainland addresses. Your items will be sent by Royal Mail or our Courier and usually takes 3-5 working days. Orders containing these items are not available for express deliveries. |
| Premium Service | Up to 30kg | 2-3 working days | £6.95 | Please Note: Items delivered using this courier service require a signature at time of delivery. |
| Express Service | Up to 30kg | Next working day delivery | £9.25 | For urgent items to UK Mainland addresses, orders must be received by 2pm (Mon-Thurs) and 12pm (Fri) to receive next working day. Next working day for Friday order is Monday. This excludes Bank Holidays and weekends. This service covers mainland UK and excludes Northern Ireland some areas of Northern Scotland. |
| Saturday Delivery | Up to 30kg | | £12.50 | For a guaranteed delivery on Saturday, orders must be received by 1pm Friday. This service excludes Northern Ireland and areas of Northern Scotland. |
Non-Mainland UK and International
| Destination | Weight | Delivery | Price |
| Scottish Highlands & Islands | Up to 30Kg | Delivery in approx 2 working days. | £9.60 |
| Northern Ireland | Up to 30kg | Delivery in approx 2 working days. | £10.80 |
| Isle of Man, Scilly Isles, Channel Islands | Up to 30Kg | Delivery in approx
2 working days. | £13.00 |
| Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland | Up to 30Kg | Delivery in approx 3 working days. | £13.50 |
| Austria, Denmark, Liechtenstein, Switzerland | Up to 30Kg | Delivery in approx 4 working days. | £15.00 |
| Czech Republic, Italy, Slovakia, Spain | Up to 30Kg | Delivery in approx 5 working days. | £20.00 |
| Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden | Up to 30Kg | Delivery in approx 5 working days. | £22.00 |
| Bosnia-Herzegovina, Bulgaria, Croatia, Greece, Iceland, Lativia, Lithuania, Montenegro, Norway, Romania, Serbia | Up to 30Kg | Delivery in approx 5 working days. | £ On Request |
| Tunisia, Turkey | Up to 30Kg | Delivery in approx 5 working days. | £ On Request |
| Rest of the World | Up to 30Kg | Delivery times vary dependent upon location, but please allow up to 28 working days. | £ On Request |
BFPO Addresses
Prices as mainland UK delivery.
Please select United Kingdom as the delivery destination and enter your BFPO number in the Post/Zip code section.
FREE Standard Delivery on online orders over £75
All online orders over £75 will receive free standard delivery worth £4 This offer applies to mainland UK deliveries.
For orders made from and delivery to non-Mainland UK destinations, £4 will be deducted from the delivery total cost.
Useful Information
Oversize & Unusual Sized Items
Items shown that include a ‘quoted delivery’ logo are either heavy, oversized or of an irregular shape. These items may have an additional delivery charge associated with them. To confirm delivery charges for these items, please contact us.
Liquids, Aerosols and Gels
For security reasons relating to international air transport, we are unfortunately unable to deliver liquids, aerosols and gels outside of mainland UK.
Delivery Address Options
When you place an order you can choose either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address listed on your account you can enter this at the time of placing a new order, in the appropriate section.
Despatch Times
Unless you have requested a next day delivery, we aim to despatch all goods from our warehouse within 48 hours of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. If you have any questions about the delivery of your order, please telephone 0800 048 0113.
Our Delivery Method
Derby House works is pleased to work in partnership with both YODEL (UK), TNT (International) and the Royal Mail. Please note that for all deliveries, a signature will be required on receipt. If no-one is available at your delivery address at the time the item is being delivered, a YODEL or Royal Mail card will be left giving you appropriate contact details for your local depot so you can rearrange delivery.
Track an order
To check on the current status of your order, simply sign in to your account and click on the 'View My Orders' button. A list of your current, previous and cancelled orders will be listed on the page shown, with the current status showing in the first column. If you have any questions about the status of your orders, please contact us.